Our Store Policies
We founded Buncha Flowers Glasgow with an important goal in mind: giving our customers a fair, rewarding and enjoyable floral experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and don't hesitate to contact us if you require additional information.
Ordering With Us
Personal Details & Substitutions
1.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
We accept payment by most major credit and debit cards.
1.2 By clicking on the 'Pay’ button on the Checkout Page, you are consenting to be bound by our Store Policies contained in these Terms and Conditions and appearing anywhere on the Online site. Substitutions of colour or stem type may be made due to stock availability therefore differing from photography advertised.
1.3 In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, any person is authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient should we be refused further access to premises.
1.4 Please note that we are only responsible for delivering against the address you have quoted (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
Refunds/Returns
Fees & Cancellations
1.5 If you (the customer) are dissatisfied with a product or service, you must inform us within 24 hours of delivery.
*Please contact us directly at info@bunchaflowersglasgow.com to begin this process*
1.6 If you wish you to change your order item or details (for example date of delivery or delivery address) please let us know within 12 hours of delivery date displayed on your order confirmation.
1.7 If you have changed your mind about your purchase, cancel your order & request a refund, please note we keep 2% card processing fee resulting in only a partial refund.
1.8 If a payment has been made in error, please contact us ASAP.
1.9 All deposit payments are non refundable.
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*Please see Wedding/Event T&Cs included within Quotation email*
Delivery Information
The Information You Need to Know
2.0 Anomalies in your submitted personal details may lead to problems or delays in delivery, before placing your order, please ensure that you have included the full address details, including accurate building name or number, postcode of the intended recipient, your daytime contact telephone number and e-mail address so that we are able to notify you in the event that any major delivery problems are encountered.
2.1 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances (orders placed after 6pm for next day delivery) delivery on the requested terms will not be possible. In such circumstances you will be given as much notice, wherever possible and we shall either make alternative arrangements or reimburse your payment in full.
Privacy at Buncha Flowers Glasgow
All about Information Security
2.2 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
2.3 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
2.4 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations,
arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
2.5 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree
to submit to the exclusive jurisdiction of the English courts.
eGift Cards
eGift Cards are delivered via email at time of purchase. We are not responsible for you selecting a delivery date for this email. Our specific delivery date feature is not available for this item
**please enter 00/00/00 when asked for DD/MM/YY at checkout**
eGift Cards must be redeemed in full, in one purchase. Partial value purchases are not available.